Shipping policy

Thank you for choosing Tegas Integrasi Sdn Bhd for your security solution needs. This Shipping Policy outlines our shipping procedures and terms to ensure a smooth and efficient delivery process.

1. Order Processing Time:

  • Orders are typically processed and shipped within 1-2 business days of receiving payment.
  • Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

  • Currently, we offer store pickup as our primary fulfillment option. Upon completing your purchase, you can arrange to pick up your order directly from our store location during our operating hours.
  • Lalamove delivery service is available upon request. If you prefer to have your order delivered via Lalamove, please contact us directly to make the necessary arrangements. Additional charges may apply.

3. Shipping Costs:

  • For Lalamove delivery, shipping fees will be determined based on distance and urgency. Please contact us for a quote and to schedule your Lalamove delivery.

4. Shipping Restrictions:

  • At this time, we only ship orders within Malaysia. We apologize for any inconvenience this may cause to customers outside of these areas.
  • Certain products may be subject to shipping restrictions or regulations. Please review the product description or contact us for more information.

5. Tracking Your Order:

  • Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use this tracking number to monitor the status and delivery of your order online.

6. Delivery Times:

  • For store pickup, your order will be available for pickup during our operating hours once it has been processed.
  • For Lalamove delivery, delivery times will be determined based on the availability of Lalamove drivers and your location.

7. Order Changes or Cancellations:

  • Once an order has been placed and confirmed, changes or cancellations cannot be made. Please review your order carefully before completing your purchase.

8. Contact Us:

  • If you have any questions or concerns about our Shipping Policy or the delivery of your order, please contact us at sales@tegas-integrasi.com.

By placing an order with Tegas Integrasi Sdn Bhd, you acknowledge that you have read, understood, and agreed to our Shipping Policy. We appreciate your business and strive to provide the best possible service to our customers.